Video Password: EAPOrientation

Click here to view an overview of the services available

Free, confidential counseling is available through the Employee Assistance Program (EAP) in three ways:

  1. at multiple outpatient clinic locations,
  2. via an online telehealth session, or
  3. the Psychiatric Urgent Care (300 68th Street SE, Building E, Grand Rapids).

What issues can be addressed?

Any issue may be addressed. Common issues include:

  • Marital, family or relationship issues
  • Alcohol/substance use
  • Emotional problems (depression, anxiety, etc.)
  • Legal and financial difficulties
  • Work-related problems

What is the cost to me and who can use the program?

In any given year, up to seven (7) visits per issue are provided at no cost for you and all within your household. Often these visits are all you need. The EAP benefits are available to all Ottawa County employees and their household members.

What if another issue arises?

You are not limited to the number of times you can call with a new issue. You are limited to seven sessions for any one issue.

Will my employer be notified?

All contacts and visits are confidential. The EAP reports to Ottawa County do not contain any names or specific details. Only the total number of visits during a quarter.

What other services are available through EAP?

Many are faced with the daunting challenge of caring for an elderly loved one. The EAP provides telephonic access to an elder care specialist at Pine Rest, who works directly with you to make a careful assessment of the individual’s care needs. The specialist will provide education and contact information for available local care and service options, guiding you throughout the selection process.
Consultation for elder care resources includes:

  • Education on options for senior housing, care and resources.
  • Careful assessment of the current situation, prioritization of needs and supportive problem solving.
  • Expertise and knowledge of local care communities.
  • Personal knowledge of services provided locally.
  • Links to support groups or other senior care organizations.
For an elder care consultation, call 800-442-0809, press 1 and follow the prompts to select your free consultation. Remember to say, “I have an EAP with Ottawa County”.

The EAP has negotiated a free telephonic consultation and discounted hourly rates for Ottawa County employees at the West Michigan law firm of Rhoades McKee. Rhoades McKee attorneys provide up to a 30-minute, free initial consultation by telephone to help you understand some of the issues related to the legal matter. The attorney will explain your options and the costs associated with each and may also provide general advice. Response time will usually be the same day and certainly within one business day. If you retain or use a Rhodes McKee attorney beyond the free consultation, you will receive a 20% discount off the attorney’s normal hourly rate.

For a legal consultation, call 800-442-0809, press 1 and follow the prompts to select your free consultation. Remember to say, “I have an EAP with Ottawa County”.

Access a finance expert from Lake Michigan Credit Union to discuss any financial matter via telephone, video call or in-person at a LMCU location.

For a financial consultation, call 800-442-0809, press 1 and follow the prompts to select your free consultation. Remember to say, “I have an EAP with Ottawa County”.

Pine Rest EAP is partnering with Cripe Real Estate, powered by Coldwell Banker Schmidt Realtors, to provide free real estate consultations for EAP members! A licensed real estate agent can answer your questions about renting versus buying, current market trends, property availability for purchase or rent, interest rates, how to increase the value of your home, or any other real estate related questions. Consultation includes a free search for available homes in your price range and an estimate of your home value based on similar homes in the surrounding area.

EAP members who choose to buy or sell a home with Cripe Real Estate will receive a FREE 1-year home warranty ($900 value).

For a real estate consultation, call 800-442-0809, press 1 and follow the prompts to select your free consultation. Remember to say, “I have an EAP with Ottawa County”, or click here.

Through Personal Advantage, you have free internet access to thousands of health and wellness, financial, tax and legal articles, forms, calculators and assessments. Sign in using the password noted below. If you want to save your results from calculators, quizzes or assessments, you will be prompted to set up a confidential individual account.

For the online library, visit:
Pinerest.personaladvantage.com
Password: OttawaCountyEAP

How do I make an appointment?

Call one of the phone numbers below and identify yourself as an EAP member by saying, “I have an EAP with Ottawa County”.

Let the staff know if you prefer your appointment to take place at a Pine Rest clinic or online. Locations are in Holland, Spring Lake, Zeeland and more. View a listing of locations here.

To make an appointment, call:
(800) 442-0809 or (616) 455-6210, and say, “I have an EAP with Ottawa County”, visit pinerest.org/scheduling/,
or scan the QR code below to schedule online
Hours are Monday-Thursday, 8 a.m.-6 p.m. and Friday 8 a.m.-5 p.m.
24/7 crisis situation assistance is available.

Training Materials

For specific questions regarding this benefit, please contact Human Resources by calling (616) 738-4800.